we believe that buying and selling antiques, fine art, and collectibles should be a transparent, secure, and rewarding experience.
Whether you’re a seasoned collector, a first-time seller, or an art enthusiast, understanding how we operate ensures smoother transactions and greater confidence.
Here’s a complete breakdown of our process, terms, and policies:
🧩 1. Key Functions: How the Auction Process Works
Sellers (also known as consignors) begin by submitting their valuable items for evaluation.
Our team carefully inspects, researches, and authenticates each asset to determine its true market value. Once approved:
- The item is prepared and showcased for auction.
- Auctions are conducted in-person at a physical location, encouraging active participation and competitive bidding.
We act as a trusted intermediary between sellers and buyers, ensuring transparency, efficiency, and fair market value for every piece.
💳 2. Payment Terms & Conditions: Your Options
To make transactions convenient, we accept a range of secure payment methods:
- Bank Transfer: Quick and direct.
- Online Payment Platform (e.g., PayPal): Secure digital payment.
- Cash Payments: Accepted for in-person deals within specified transaction limits.
All payments must be completed before ownership of the item is officially transferred to the buyer.
⏳ 3. Payment Deadlines and Non-Payment Consequences
Timely payment is critical for a smooth experience.
Once a deal is confirmed, the buyer must complete the payment within the stipulated timeframe.
Failure to pay on time may result in:
- Late penalties
- Cancellation of the sale
- Forfeiture of the item
We recommend prompt payment to avoid any complications.
📦 4. Additional Fees: Storage Policy
Purchased an item but unable to collect it immediately?
Please note: if an item is not collected within the designated time, storage fees will apply based on the size and duration of storage.
We encourage buyers to arrange pickup or shipping as soon as possible to avoid extra charges.
🔁 5. Refund and Cancellation Policy
At [Auction House Name], all sales are generally final and non-refundable.
However, we are committed to fairness. If an item is later found to be misrepresented in its description or authenticity, a dispute resolution process will be initiated to address the issue promptly.
⚖️ 6. Dispute Resolution: Fair and Transparent
In the rare event of a dispute regarding an item or payment, we offer mediation or arbitration services in accordance with the laws of our operating jurisdiction.
Our goal is to resolve issues professionally and transparently, ensuring satisfaction for all parties involved.